Aditya Kumar Mishra
Support Specialist at Revoult
- Role
- Support Specialist at Revolut
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Aditya Kumar Mishra
Client Care and Fraud Operations professional with 3 years of experience in client…
Experience
Support Specialist
May 2025 — Present · IN
Responsible for investigating and resolving customer disputes related to unauthorized transactions on Revolut accounts. Serve as a primary point of contact for both customers and merchants throughout the chargeback process, ensuring compliance with regulatory requirements while delivering a positive customer experience.Key Responsibilities:Chargeback Investigations:Conduct thorough reviews of chargeback claims by analyzing transaction data, account activity, and merchant details to assess their validity and identify possible fraudulent activity.Customer Support:Engage with customers via email, live chat, and phone to address inquiries related to chargebacks. Clearly explain the chargeback process, provide timely updates, and maintain a professional and empathetic tone throughout the interaction.Merchant Liaison:Collaborate with merchants involved in disputed transactions to obtain necessary documentation, investigate claims, and work toward mutually agreeable resolutions where feasible.Regulatory Compliance:Ensure all chargeback activities are conducted in accordance with relevant regulatory guidelines and timelines to minimize financial exposure and maintain operational integrity.Fraud Monitoring:Detect and report suspicious patterns or potential fraud within chargeback claims to internal fraud investigation teams for further action.Data Analysis:Leverage internal tools and systems to monitor chargeback trends, identify process inefficiencies, and produce insightful reports to support management decision-making.Cross-Functional Collaboration:Partner with teams such as Customer Support, Risk Management, and Legal to resolve complex or high-risk chargeback cases, ensuring a coordinated and effective resolution process
Education
Kendriya Vidyalaya
10 Pass
Kendriya Vidyalaya
12 Pass
Maharshi Dayanand University
Bachelor of Business Administration - BBA
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