Aditya Kumar
Senior Associate @Euronext
Signup · Get unlimited contacts
WORK HISTORY
Senior Associate @Euronext
Bengaluru, IN
Acted as Digital Adoption Partner and SPOC between Business (EMS, Clearing, Securities), Product Owners, Engineering, and Support teams, owning requirements discovery, solution alignment, delivery coordination, and value tracking for a multi-market customer portal and 14+ enterprise applications. • Designed and implemented Power Automate–based automation integrated with Microsoft Dynamics CRM to streamline customer service operations, including automated case creation, classification, SLA enforcement, escalation, and intelligent assignment, improving response times and operational governance. • Owned product and operational analytics using Power BI, Pendo, and Amazon Athena, building executive dashboards (DAU/MAU, adoption, case volumes, SLA adherence) and reducing manual reporting by ~50%. • Led Pendo-driven customer journey analysis (funnels, paths, feature usage), identifying UX and compliance friction in regulated workflows, driving 20–25% improvement in feature activation and completion rates. • Drove digital adoption and change management, including rollout planning, product demos, onboarding journeys, UAT coordination, and release communications across regulated business lines. • Led process documentation, UAT governance, defect triage, and release sign-offs, partnering with Product and Engineering teams to translate insights into UX improvements and automation enhancements.
EDUCATION
Dayananda Sagar Institutions
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
Indian Institute of Technology, Kharagpur
Master of Business Administration - MBA, Business Administration and Management, General
ABOUT ADITYA KUMAR
A diligent professional with expertise in Product Management, Product Analytics,Business strategy, and Stakeholder management. I\'ve been collaborating cross-functionally with a variety of teams, namely the development, marketing, and UX/UI teams. My work has focused on creating a strategic road map and putting the vision into practice. I mostly worked as a PM in an Agile scrum team, which entails daily stand-ups, backlog grooming, sprint planning, and other similar activities. I have worked on projects in the FMCG industry, process and content automation, and e-commerce marketplaces throughout my professional career.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.