Aditya Kumar
Customer Success Manager | Consultant | Marketing Automation
- Role
- Customer Success Manager at MoEngage
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Aditya Kumar
Customer Success Manager with 2+ years in Mar-Tech driving growth through strategic partnerships along with a knack for data analysis and a technical acumen, I have managed a diverse portfolio of strategic clients across multiple markets. Expert in managing affiliate P&L, optimizing ROI, and scaling creator-led sales engines. Skilled in end-to end funnel ownership—from outreach to retention and performance tracking. Expertise in analysis and testing of business requirements to drive deployment of applications, business processes and solutions.
Experience
Customer Success Manager
Nov 2023 — Present · Bengaluru, IN
Managed dynamic portfolio of 30+ B2B accounts ($540K ARR), engineering a customer retention strategy that resulted in churn of less than 2.5%.• Conducted regular Executive Business Reviews (EBRs) to demonstrate ROI and align on strategic goals, directly contributing to high client satisfaction.• Drove product adoption to over 90% by creating tailored onboarding plans and providing consultative guidance on marketing automation best practices.• Identified and capitalized on expansion opportunities, generating more than in additional MRR through strategic feature upsell and cross-sell.• Acted as the voice of the customer internally, channeling client feedback to Product teams that influenced multiple new platform features.• Used internal platforms to constantly monitor the health of customers, categorize them on adoption metrics and plan ahead.• Identified churn risk accounts, prepared and executed action plan to mitigate the risk.• Prioritized accounts based on outstanding issues, growth opportunity, strategic value, and renewal timeframe.• Conducted webinars to highlight best practices while using MoEngage platform and drive adoption for AI features.
Education
University of Engineering & Management (UEM)
BTech - Bachelor of Technology, Electronics and Communication Engineering
De Nobili School
High School
2012
Sir Ganesh Dutta Memorial College, Patna
Intermediate, Science
2013 — 2015
Lovely Professional University
Master of Business Administration - MBA, Marketing
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