Aditya Khandelwal
Software Engineer
- Role
- Software Engineer at LTIMindtree
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Aditya Khandelwal
I have joined LTI in June 2022. I \'ve gained knowledge in SQL, Unix & Python. My technical skills are SQL, Python. I am a BSC IT Graduate from Kishinchand Chellaram College.
Experience
Software Engineer
Jun 2022 — Present · Mumbai, IN
Performed comprehensive data analysis to pinpoint root causes of recurring issues, enabling implementation of targeted solutions that reduced customer support tickets by 20% within 5 monthsProvided second-level technical support and ensuring timely resolution to minimize downtimeInvestigated and resolved technical issues in collaboration with other support cross-functional teams to gather requirements and troubleshoot to resolve complex issues.Document all support interactions using ticketing systems,JIRAs and prioritize techniques to efficiently manage client requests and deliver optimal solutions within expected Service Level Agreement (SLA)Proactively identify trends of recurring issues and implemented risk mitigation strategies to reduce incidents, failures, and major issues in production environments
Education
Mithibai College of Arts Chauhan Institute of Science and A.J. College of Commerce and Economics
Higher Secondary Education
2017 — 2019
Vidya Vikasini English High School
Secondary School Certificate
Kishinchand Chellaram College of Arts Commerce and Science
Bachelor of Science - BS
2019 — 2022
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