Aditya Kanojiya
AWS Cloud Certified @Wipro ☁️ 5x AWS | 4 x GCP | 1 x PowerBi Certified | 1 x Database SQL |1x Salesforce | 5 x Azure | 3x GitHub | 3x Oracle | 3x GenAI |
- Role
- Cloud Support Engineer at Wipro
- Location
- Kanpur, UP, IN
- LinkedIn followers
- 500 followers
About Aditya Kanojiya
Aditya is Dedicated Desktop Support Engineer with 3+ years of experience in providing exceptional technical support and solutions to end-users. Expertise in providing top-tier support for cloud infrastructure, ensuring high availability, scalability, and security. Proficient in Azure, Generative AI and Oracle Cloud. Skilled in troubleshooting hardware and software issues, managing system configurations, and delivering prompt and efficient resolutions. Proven ability to communicate effectively with users, ensuring high levels of customer satisfaction. Adept at maintaining and upgrading computer systems, performing diagnostics, and implementing IT policies and procedures.Understanding of networking, servers, and IT infrastructure.• Providing technical support to end users.• Experience with cloud environments (AWS, Azure, Google Cloud).• Understanding and proficiency in various operating systems, including Windows, Linux, and Unix. • Utilized ticketing system to log, track, and prioritize support requests, consistently meeting or exceeding SLA targets.• Maintained accurate documentation of support procedures, troubleshooting steps, and resolutions, contributing to the knowledge base and facilitating knowledge sharing within the team.• Highly experienced in ServiceNow (SNOW) and IT Service Management (ITSM) processes, with expertise in monitoring queues, assigning tickets, and creating change management tasks to ensure efficient service delivery.• I am proficient in handling application administration for various software solutions including IDBS (R&D andManufacturing lifecycle), SIF (custom CRM solution), TOPS (packaging and logistics software), and PPM (Microsoft Power Platform for project portfolio management).• Managing user accounts, permissions, and access controls. • Strong communication, problem-solving, analytical thinking, teamwork, and time management are crucial for success
Experience
Cloud Support Engineer
Jan 2025 — Present
Education
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech
Stepping Stones Intermediate College - India
High School, General Studies
Dayanand Academy of Management Studies, Kanpur
Bachelor of computer Application -BCA, Computer Science
Stepping Stones Intermediate College - India
Intermediate, PCM
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