Aditya John Anand
Lead - Customer Success @ Freshworks | Customer Engagement, Chatbot Development
- Role
- Lead - Customer Success at Freshworks
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Aditya John Anand
Experienced Customer Success Manager with 8+ years of expertise in managing Mid-Market & Enterprise accounts across North America. Deep knowledge in AI-based Chatbot & Helpdesk solutions, CRM systems, and ITSM platforms. Proven skills include technical solution consulting, aligning customer requirements with product demos, improving Net Revenue Retention (NRR), and driving product adoption of CX/EX platforms. Recognized for building relationships with customers, their senior executives, and decision makers, effectively turning them into advocates. Been a part of key go-to-market (GTM) functions with Freshworks and have witnessed the company\'s evolution from a startup to India\'s first SaaS company to join the Unicorn club, and through its IPO being listed on Nasdaq (FRSH), as well as the post-IPO journey. Grateful for the valuable experiences and knowledge gained while working with several Fortune 500 companies.
Experience
Lead - Customer Success
Dec 2022 — Present · New York, NY, US
Education
SRM University
Bachelor’s Degree
2011 — 2016
SBOA School & Junior College
High School
2009 — 2011
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