Aditya Gulati

About Aditya Gulati

I am an operations and customer support professional with over five years of experience…

Experience

1. Selling Partner Support Associate De

   Amazon

   Mar 2022 — Present · Delhi NCR, IN

   Provided effective, clear and professional written and oral communication to Amazon Sellers and Merchants.* Demonstrated prompt and efficient service, including the appropriate escalation of Sellers’ issues.* Built Platform and business knowledge to better serve sellers.* Maintained a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.* Exhibited excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.* Contributed to a positive team environment and proactively aided team members with difficult contacts as needed.* Maintained acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.* Actively sought solutions through logical reasoning and data interpretation skills and identified trends to appropriate channels, including improvement suggestions.* Liaised with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.Overall, my experience as a SPS Associate at Amazon has equipped me with the necessary skills and abilities to provide excellent service to Sellers on Amazon platform and represent the company in a positive light.

Education

• Doon University, Dehradun

  Bachelor of Arts - BA

  2015 — 2018

• Amity University, Noida

  Master of Business Administration - MBA

  2023 — 2025