Aditya Gour

About Aditya Gour

I’m a results-driven sales and customer service professional with over two years of experience specializing in upselling, client retention, and relationship management. My career spans across diverse industries including real estate, insurance, and telecommunications, giving me a strong understanding of customer needs and market dynamics.Currently, I’m working at Concentrix under the Comcast Xfinity process, where I handle dual chat support—resolving customer queries, troubleshooting issues, and upselling products to enhance customer satisfaction and business revenue.With an MBA in Marketing, I bring a blend of analytical thinking and persuasive communication to every interaction. My key strengths include customer engagement, sales conversions, and performance-driven service delivery.I’m passionate about delivering value-driven experiences, building trust with customers, and contributing to the growth of the organization through effective sales strategies and customer-centric solutions.

Experience

1. Senior Operations Representative

   Concentrix

   Oct 2024 — Present · Gurugram, IN

   In hands experience with Xfinity Mobile and Home Internet, delivering exceptional customer service through chat support. Proficient in handling dual chats, resolving customer queries, and providing effective troubleshooting solutions for both mobile and internet services. Demonstrated expertise in upselling Xfinity products, driving sales, and maintaining a high level of customer satisfaction. Consistently achieved and exceeded performance metrics by ensuring prompt issue resolution, clear communication, and a delightful customer experience in every interaction.

Education

• Vardhman College, Near Sub Post Office, Surajganj, Itarsi, Hoshangabad

  Bachelor of Business Administration - BBA

  2017 — 2020

• Ramachandran International Institute Of Management (RIIM Pune)

  Master of Business Administration - MBA

  2020 — 2022