Aditya Gorba

Senior Customer Service Agent @Pizza Nova

North York, ON, CA

Provide exceptional customer service, handling inquiries, orders, and complaints efficiently.•Train and mentor junior team members to maintain high service standards.•Resolve escalated customer issues and ensure smooth daily operations.•Collaborate with management to improve customer experience and streamline processes.•Maintain accurate records and ensure compliance with company policies.Skilled in customer service, conflict resolution, team leadership, and order management in a fast-paced environment.