Aditya Gangadharan
- Role
- Release Train Engineer Program Manager at American Express
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Aditya Gangadharan
I enjoy bringing people together and solving problems :)
Experience
Release Train Engineer Program Manager
Aug 2020 — Present
April 2022 - Present - RTE/Release Train Engineer: Leading a train of several colleagues at Amex. Facilitating the train with key events such as PI planning, Inspect & Adapt, Risks management, Process enhancements and Continuous improvements across scrum teams towards complying with standards, monitoring progress through metrics, reporting and collaborating with senior leadership including Vice Presidents and Directors. Supporting Product and Engineering teams as a servant leader by building key partnerships in the eco system. Ongoing consulting to the product, engineering and leadership teams on resolution of risks and strategic decisions in the train. Aug 2020- Jan 2022 TPM/Contractor - Helping drive the overall Infrastructure strategy and program for Contact center transformation. Working with a team to enable infrastructure that is highly available, scalable and resilient for thousands of call center agents across the globe servicing American Express customers. This also includes key proof of concepts and strategy for adopting Cloud related services and evaluating internal vs external cloud options. Infrastructure programs touching key aspects of business including payments, compliance, call recording/routing, new markets, partner integration and optimization.
Education
Harvard University
Leaders of Learning
2019 — 2019
St. Stephen's College, Delhi
Bachelor of Science - BS
1998 — 2001
T A Pai Management Institute, Manipal
Master of Business Administration - MBA
2001 — 2003
Wharton Online
Managing in the Global Digital Economy
2020 — 2020
Skills
- Negotiation
- Vendor Management
- Erp
- Sales
- Team Management
- Manufacturing
- Strategic Partnerships
- IT Strategy
- Customer Service
- Global Delivery
- Enterprise Software
- Strategic Technology Planning
- Program Management
- Outsourcing
- Management
- Business Strategy
- Strategic Leadership
- Leadership
- Customer Relations
- Selling
- Competitive Analysis
- Sales Management
- Strategy
- Management Consulting
- Business Development
- Consultative Selling
- Account Management
- Business Intelligence
- Marketing Strategy
- Pre-Sales
- Crm
- Business Process
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