Aditya Gambhir
Supporting GCCs, Shared Services & BPM in their journey starting from Strategy Design to Build, Operate and Transform with Human & Technology interventions using varied models.
- Role
- Head of Gcc Client Services at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Aditya Gambhir
Aditya with over 24 years of experience in managing large scale business through Captives/ GCCs & as BPM partner, Have led global team size of 15K staff operating out of the Philippines, India & Japan in advance of setting up and leading a captive unit in India for a multinational company. A firm believer in customer centricity and people first approach, have grown through the ranks from front line associate to Managing Director. Aditya has directly worked or partnered with Fortune50 and Unicorn clients across E-commerce, Healthcare, Banking/F&A and Telecom domains building site strategies and operational models with technology solutions to enhance end user satisfaction, increase efficiencies and build growth plans. Worked through the ranks within Global organizations Aditya has acquired skills to manage diverse teams, clients and customers with the culture of collaboration in matrix structure environments.
Experience
Head of Gcc Client Services
Dec 2024 — Present
Education
Emeritus
Executive Development Program
Columbia Business School
Executive Education, Leadership: People, Teams and Organizations
Delhi Universty
Business Economics Honours, Economics & Statistics
1997 — 2000
Skills
- Operations Management
- Long-Term Customer Relationships
- Process Excellence
- Transition Management
- Service Delivery
- Leadership
- Management
- Quality Assurance
- Call Centers
- Bpo
- Offshoring
- Vendor Management
- Outsourcing
- Performance Management
- Mis
- Business Process Outsourcing (Bpo)
- Management Information Systems (Mis)
- Customer Relationship Management (Crm)
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