Aditya Chatole
Hospitality Professional | Mixologist | Guest Experience Enthusiast| Food and Beverage Assistant at The Ritz carlton Mumbai
- Role
- Food and Beverage Assistant at The Ritz-Carlton Hotel Company, L.L.C.
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Aditya Chatole
As a passionate Hotel Management professional with hands-on experience at The Leela…
Experience
Food and Beverage Assistant
The Ritz-Carlton Hotel Company, L.L.C.
May 2024 — Present · Mumbai, IN
Bar OperationsResponsible for the daily setup, stock maintenance, and closing procedures of the bar.Prepared and served high-quality beverages, including cocktails, mocktails, and signature drinks, maintaining The Ritz-Carlton standards.Ensured bar cleanliness, hygiene, and proper storage of ingredients.Managed bar inventory, requisitions, and stock rotation to minimize wastage.Assisted in training new team members on beverage knowledge and service protocols.POS ManagementOperated and troubleshooted the POS system for billing, order punching, and table management.Ensured accurate order entry and billing for guest satisfaction.Handled end-of-day report and shift handovers.Restaurant OperationsProvided personalized service to guests in the restaurant, ensuring a luxury dining experience.Coordinated with the kitchen team for timely and accurate food delivery.Handled guest preferences, dietary restrictions, and special requests with attention to detail.Assisted in mise-en-place and ensured tables were set as per brand standards.Supported in restaurant inventory control and waste management.Guest EngagementBuilt rapport with guests to create memorable and personalized experiences.Collected guest feedback and relayed it to leadership for service improvement.Received multiple positive mentions in guest feedback for exceptional service.Upselling and Guest EngagementActively promoted high-margin items such as premium beverages, à la carte specials, and signature dishes to enhance revenue.Engaged with guests to understand preferences and made personalized recommendations to elevate their dining experience.Contributed to department sales targets through effective communication and product knowledge.
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