Aditya Bhujbal

About Aditya Bhujbal

I’m an experienced Application Support Analyst with 5+ years of expertise in providing end-to-end support for critical banking applications in high-pressure environments. My journey spans across Tier-1 organizations like TCS and IDFC First Bank, where I’ve handled L1 to L3 support, RCA, incident management, automation using scripting tools, and direct coordination with business stakeholders. I thrive in fast-paced support ecosystems where uptime, customer satisfaction, and quick issue resolution are critical. My strengths lie in Linux, SQL, service monitoring, ITIL practices, and cross-functional collaboration. Currently seeking to grow into more technically challenging roles where I can contribute to stability, automation, and performance optimization of business-critical systems.

Experience

1. Deputy Manager

   IDFC FIRST Bank

   Feb 2023 — Present · Mumbai, IN

   Providing L1–L3 support for banking applications including Core Banking, Payment Gateway and Wealth Application. • Handled incident, change, and problem management aligned with ITIL practices. • Wrote and optimized SQL queries for issue diagnosis and reporting. • Worked on automation using Shell scripts & Excel macros for recurring tasks. • Coordinated with product vendors, infra teams, and business users to ensure SLAs are met. • Prepared RCA documents and participated in UAT and deployment activities.

Education

• Rayat Shikshan Sansthas Karmaveer Bhaurao Patil College

  Master of Science - MS, Information Technology

• Pillai College of Arts,Commerce and Science

  Bachelor of Science - BS, Information Technology

  2016 — 2019