Aditya Bhardwaj
Senior Technical Support Associate
- Role
- IT Manager at Bharat Heavy Electricals Limited
- Location
- Haridwar, IN
- LinkedIn followers
- 500 followers
Experience
IT Manager
Bharat Heavy Electricals Limited
Jun 2024 — Present · Haridwar, IN
Used to receive mails and calls from CBS Users (Bankers) for technical support (like VPN, Network, software etc.), which we coordinate with the central support team at Mumbai. We resolve Operational level problems at our end and provide solution. Technical (Software) related problem have to log a ticket as an incident or service request, on impacted person’s ID and used to send that ticket to concerned team.*Take follow up on logged ticket and escalate to concern team.*Monitor network, if network goes down then get alerts on Web Top tool then trouble shoot the problem, if not able to resolve then log an incident to concerned team and take follow up.
Education
Karnataka State Open University
Master of Business Administration (MBA), Information Technology
2011 — 2013
Skills
- Pl/Sql
- Security
- Customer Service
- Computer Hardware Installation
- Technical Support
- Troubleshooting
- Learn Quickly, Produce Quality Work, and Follow Safety Standards. Reflect a
- Internet Recruiting
- Oracle
- Team Management
- Business Analysis
- IT Hardware Support
- Vpn
- Networking
- Management
- Vendor Relationship Management
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