Aditya Arora

About Aditya Arora

As a Senior Payments and Financial Services Analyst specializing in the German Language, I play a critical role in managing and resolving financial matters for customers, ensuring smooth and efficient payment experiences. My expertise enables me to monitor outstanding balances, address payment-related issues, and guide customers on financial solutions, all while communicating effectively in German. In my previous roles as Team Lead and Subject Matter Expert (SME), I implemented various training programs aimed at enhancing team members’ skills and improving overall team performance. I believe in the power of regular feedback sessions to address concerns and provide guidance, fostering continuous improvement. I also have a strong track record in conducting performance evaluations, identifying areas for development, and supporting team members in reaching their goals. To manage productivity, I have introduced performance metrics and KPIs that allow us to track and optimize team performance. Setting individual goals for each team member and offering targeted support has helped boost productivity and overall success. When it comes to quality, I implemented robust quality assurance processes, conducting regular audits and providing feedback to ensure the delivery of high-quality work. This focus on quality has significantly improved team output and client satisfaction. In managing shrinkage, I introduced efficient scheduling processes to ensure adequate coverage while minimizing downtime. I also worked closely with team members to resolve attendance issues and provided necessary support to maintain productivity. Regarding attrition management, I spearheaded retention strategies that reduced turnover and improved employee engagement. Additionally, I conducted exit interviews to gain valuable feedback, allowing us to continuously refine our employee retention strategies. Overall, my combined experience in financial services and contact center management has equipped me with the tools to drive results, enhance performance, and meet organizational goals. I am committed to fostering a high-performing team that delivers excellence in every aspect.

Experience

1. Sr Payments & Financial Services Analyst German

   Tech Mahindra

   Sep 2024 — Present · Noida, IN

   Payments Strategy & Optimization.Develop and implement strategies to streamline payment processes and reduce costs.Financial Analysis & Reporting.Conduct financial analysis and provide actionable insights to drive decision-making.Risk Management & Compliance.Monitor risks and ensure compliance with regulatory and industry standards.Vendor Management.Manage relationships with payment service providers and negotiate contracts.Technology Integration.Support the implementation and maintenance of payment processing systems.

Education

• School of Open Learning (DU SOL), University of Delhi

  Bachelor of Arts - BA

  2019