Aditi Pawse

About Aditi Pawse

I’m a passionate and detail-oriented ServiceNow Developer skilled in ITSM and HRSD modules. I’ve worked on end-to-end implementations, including Incident, Problem, and Change Management, catalog items, scripting, and integrations using REST/SOAP APIs. I also have hands-on experience automating HR services through Flow Designer, HR case management, and lifecycle events to improve employee experience.

Experience

1. Servicenow Trainee

   Quantumsoft Innovations Llp

   Jul 2025 — Present

   Worked on end-to-end ITSM implementation. Worked on Incident, Problem, and Change management. Worked on Client and Server-side scripts like Business rules, Script includes, Scheduledjobs, Client scripts, UI Policies, UI actions, etc. Created 100+ catalog items based on customer requirements, worked on catalog client scripts,catalog UI Policies, variable sets, record producers etc. Worked on creation of database view, reports, dashboards, etc. Managed access control with ACLs, roles, and groups. Configured SLAs for timely request handling. Integrated data from external sources using Import Sets and Transform Maps. Worked on integrating ServiceNow with multiple third-party tools for inbound & outboundrecord creation. Integrated third-party applications using REST/SOAP APIs for service automation. Also,worked with scripted rest messages for REST. Hands-on experience in HR Service Delivery (HRSD) – creating HR services, HR profiles,COEs, HR case management, and employee relations workflows. Hands-on experience in Flow Designer to automate HR case processes, create reusablesubflows, and orchestrate end-to-end HR service delivery without scripting. Designed and managed HR templates, document templates, and response templates tostandardize HR communications and improve case resolution efficiency. Configured HR assignments and matching rules, HR criteria, and lifecycle events to ensureaccurate routing of cases and personalized HR services. Implemented and published HR events over Employee Service Center for improvedemployee experience, including guided setups, knowledge integration, and event-drivencase creation. Worked on HR case management, knowledge management, Lifecycle Events likeonboarding, and medical leave, etc

Education

• Matsyodari Shikshan Sanstha's school Ambad

  SSC

• Deogiri Institute of Engineering and Management Studies, Aurangabad

  Bachelor of Technology - BTech, Student

• Matsyodari Shikshan Sanstha's Arts, Commerce & Science College, Ambad.

  Hsc, Science

• Government Polytechnic Ambad

  Information Technology, Android development