Aditi Dham

Ux Researcher Analyst @Canada Post / Postes Canada

Conduct qualitative and quantitative research to broaden the knowledge of user needs and pain points for Canada Post\'s Consumer Products. Main responsibilities- Research Planning | Requirement gathering- Stakeholder negotiation. Collaborating across Product Management, Design, and Engineering to deliver research-backed actionable insights into Opportunity Assessments, and roadmap decisions- Facilitating workshops- Understanding business and user needs - Perform quantitative (surveys, A/B and Preference testing, quantitative benchmarking, analytics, and metrics) and qualitative research (User interviews, usability testing, discovery, etc)- Craft artifacts like user journey map, draft personas- Facilitate internal and external workshops- Perform user testing - Statistical and Data analysis, compilation, and presentation- Report and present findings to all the stakeholders