Aditi Das
Senior Manager - Team Lead Aftermarket Revenue | Strategic & Results-driven Visionary with 15 Years of experience in driving Customer Experience,Service Excellence,Cx Insights,GTM strategy,Revenue across diverse channels
- Role
- Senior Manager, Team Lead - Aftermarket Cs Revenue at Panasonic India
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Aditi Das
Seasoned Professional with 16 years of expertise, in driving Customer Centric Strategies,…
Experience
Senior Manager, Team Lead - Aftermarket Cs Revenue
Jun 2022 — Present · Gurugram, IN
At Panasonic India, I lead CS Revenue growth and Business strategy for the aftermarket segment (Extended Warranty & Accessories), optimizing key business KPIs across all sales channels and digital platforms. I identify new revenue opportunities through market analysis, customer demand assessment, and market benchmarking while implementing innovative pricing strategies and promotional schemes to maximize profitability. Additionally, Mapping out the end-to-end customer journey,identifying key touchpoints and creating seamless experiences that delight customers - Driving Brand loyalty and Customer Satisfaction Index. Outlining Marketing strategy and strengthening channel partnerships, e-commerce platforms is a critical aspect of my role for driving business acceleration. By implementing continuous process improvements and data-driven decision-making, I ensure operational excellence and sustainable revenue growth.
Education
Institute of Management Technology, Ghaziabad
PGDM
2018 — 2021
Birla Institute of Technology, Mesra
Bachelor of Engineering (B.E.)
2006 — 2010
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