Aditi Vatsyayan
Customer-Centric Quality & Operations Leader | 13+ Yrs in CX, Process Improvement, Partner Governance | Lean Six Sigma [ex IBM] [ex WNS]
- Role
- Team Manager at Concentrix
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Aditi Vatsyayan
I\'m a quality and operations leader with over 13 years of experience enhancing customer…
Experience
Team Manager
Apr 2019 — Present · Gurugram, IN
Designed and rolled out quality monitoring systems achieving 100% adherence to KPIs across outsourced service partners.Spearheaded knowledge management systems, streamlining process rollouts and updates.Led CX enhancement programs, resulting in measurable SLA improvements.Influenced leadership decisions through performance insights and ROI-driven reports.Collaborated cross-functionally with Training & Ops to drive continuous improvement.
Education
Holy Cross School, Ballia, U.P.
Biology, General
SRM University
Bachelor of Technology (B.Tech.)
Skills
- Data Analysis
- Microsoft Office
- Strategic Planning
- Customer Service
- Public Speaking
- Leadership
- Powerpoint
- Microsoft Excel
- Management
- Microsoft Word
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