Aditi Tiwari
Customer Service Specialist at Startek | Enhancing Customer Experiences
- Role
- Senior Customer Care Executive at Tech Mahindra
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Aditi Tiwari
Bachelor of Commerce from Jai Narayan P.G. College, specializing in accounts and statics management. Most recently contributed as a Customer Service Specialist at Startek, with prior experience at Tech Mahindra and Livpure Smart in customer-facing roles. Background includes roles in security operations at IndiGo, showcasing adaptability and a dedication to organizational goals. Proficient in human resources, with bilingual fluency in English and Hindi, and a strong foundation in business administration.
Experience
Senior Customer Care Executive
Jan 2024 — Present
Handled 60–80+ customer interactions daily via chat and voice channels. Delivered quick and accurate resolutions for billing, service, and account-related issues. Maintained high CSAT scores through empathetic and professional communication. Managed escalations efficiently ensuring timely closure within SLA. Demonstrated strong multitasking ability by handling multiple chats simultaneously.
Education
Lucknow University
Bachelor of Commerce
Avadh collegiate
Highschool, Business/Commerce, General
Manipal University Jaipur
Master of Business Administration - MBA, Human Resources Management and Services
Navyug Radiance
intermediate, Business/Commerce, General
DPG Degree College
Intermediate (12th)
Shri Jai Narayan Mishra PG College (KKC), Lucknow
Bachelor of Commerce - BCom, Business Administration and Management, General
Avadh Collegiate
High School Diploma
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