Aditi Shete
Dynamic IT Professional | Major Incident Manager | Expert in Service Operations & ITIL Standards
- Role
- Major Incident Manager at Tata Consultancy Services
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Aditi Shete
As an IT professional with over 5 years of experience in Major Incident Management and Service Operations, I thrive on the fast-paced, high-stakes challenges that come with ensuring smooth and reliable IT services. I graduated from Pune University with a Bachelor of Engineering in 2018, and since then, I have been on a journey of continuous learning and growth.Currently, I\'m an Associate Consultant at Capgemini, Pune, where I specialize in managing critical incidents and driving service improvements. My role involves coordinating resolutions for high-severity incidents across a vast landscape of applications and servers, ensuring that our services support users without a hitch. Communication is key, and I excel in providing clear and precise updates to executives and stakeholders, ensuring everyone is in the loop.Prior to Capgemini, I honed my skills at Accenture Solutions Pvt. Ltd, Pune, where I tackled technical issues, supported service operations, and implemented effective incident management processes. My ability to remain calm under pressure and strategically solve problems has been a cornerstone of my success.Certifications:AZ-900 Microsoft AZURE FundamentalsAviatrix Certified Engineer-Multi-cloud Network AssociateRecognition:Accenture ACE Award (2019)Commended by SAP CND Leads for resolving bot-related issuesSpot recognition for delivering exceptional service
Experience
Major Incident Manager
Dec 2024 — Present
Education
Pimpri Chinchwad Education Trust'S. Pimpri Chinchwad College Of Engineering
Bachelor of Engineering
2014 — 2018
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