Aditi Pradhan
Onboarding & Training Lead | SaaS | CRM | Client Success | Dzylo
- Role
- Onboarding Lead - Support at Dzylo
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Aditi Pradhan
Biotech by degree, growth by passion.With 4+ years in SaaS, EdTech, and E-com, I help…
Experience
Onboarding Lead - Support
Aug 2025 — Present · Gurugram, IN
Leading comprehensive client onboarding and CRM training for domestic and international users, ensuring smooth adoption, engagement, and confident platform usage.•Providing end-to-end technical support and managing key integrations with HubSpot, Meta Ads, and WhatsApp APIs, resolving complex cross-platform issues efficiently.•Driving client retention and account growth initiatives, focusing on renewals, upgrades, and long-term relationship building to maximize revenue impact.•Collaborating closely with the product and tech teams, relaying user insights to enhance UI/UX and overall platform performance.•Streamlining product adoption and process optimization, improving client experience and accelerating time-to-value across multiple business verticals.
Education
Siksha 'O' Anusandhan University
Master of Science - MS, Biotechnology
2021
Kendriya Vidyalaya
Bachelor of Science - BS, Biotechnology
2018 — 2021
Garden City University
BSc - Bachelor of Science, Biotechnology
2018 — 2021
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