Aditi Mendki

Operations Customer Specialist @TP

GB

Delivered frontline operational support for a high-volume, government-backed service programme, consistently meeting KPIs across compliance, service accuracy, and response efficiency.• Resolved an average of 50+ complex client cases daily, often involving sensitive or time-critical issues, while maintaining a customer satisfaction rate of over 90%.• De-escalated challenging interactions with empathy and professionalism, applying policy knowledge to guide individuals through detailed processes and resolve concerns effectively.• Collaborated with cross-functional teams to streamline case-handling workflows, reducing resolution times by 15% and improving overall service quality.• Accurately documented case notes and updated internal systems in real time, ensuring compliance with data protection regulations and smooth case progression.