Aditi Gautam

Manager Client Relations @Delhivery

Coordinate account strategies, and support company goals.Understanding the customer supply chain across multiple industries and using this knowledge to develop relevant account strategies that address customer issues/opportunities and create value for the customerResponsible for the overall performance and management of the team assigned.Ensuring all the key metrics are met including productivity, utilization, quality score, and adherence to timelines. Developed and executed best practices and standard operating procedures targeting organizational excellence.Development of new or improved customer service policies and practices.