Adithyan N
Customer Support Specialist | SaaS Product Support | L1 Application Support | Customer Onboarding | Intercom • Freshdesk
- Role
- Customer Success Associate at TeachEdison
- Location
- Thrissur, KL, IN
- LinkedIn followers
- 500 followers
About Adithyan N
Customer Support professional with experience supporting SaaS and EdTech platforms through chat, email, and video support channels.I enjoy helping users solve problems and get the most value from the products they use. My work focuses on assisting customers during onboarding, resolving application-level issues, and ensuring a smooth product experience.In my roles, I have:• Resolved 200+ customer support tickets across SaaS platforms.• Conducted 40+ onboarding and troubleshooting sessions via Google Meet.• Provided L1 application support for product usage and technical issues.• Managed and tracked support tickets using CRM tools such as Intercom and Freshdesk.• Collaborated with product,content and technical teams to escalate and resolve complex issues.I’m particularly interested in SaaS product environments where customer experience, product adoption, and problem solving are important.Currently open to Customer Support, Product Support, or Customer Success opportunities with remote or hybrid teams domestic and global.
Experience
Customer Success Associate
Oct 2025 — Present · Coimbatore, IN
Education
Chinmaya Vidyalaya,Thrissur,Kerala,India
School, (+2 Education) Science
2002 — 2014
Shree Venkateshwara Hi-Tech Engineering College
Bachelor of Engineering - BE, Computer Science
2014 — 2018
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.