Agarwal

About Agarwal

I am a Sales Operations and Revenue Strategy leader with 10+ years of experience driving forecast accuracy, revenue predictability, and operational scale across enterprise SaaS and large-scale operations.Currently, I am a Sales Operations Manager at ServiceNow, partnering closely with senior sales, renewals, and finance leadership to drive forecast accuracy, revenue predictability, and execution rigor across Renewals, Enterprise Sales Associates (Overlay), and Commercial businesses.My work sits at the intersection of forecasting strategy, revenue operations, analytics, and process transformation. I lead complex, cross-functional initiatives covering quarterly cRPO forecasting, renewal execution, commercial pipeline governance, and financial tie-outs with FP & A—ensuring leadership has a single, trusted view of the business.Prior to ServiceNow, I spent nearly eight years at Amazon in Program Management and Business Analytics roles, where I built automation and analytics solutions, led cross-functional programs, and delivered large-scale cost and loss-reduction outcomes measured in hundreds of millions of INR.I have also founded and operated a consumer business, owning end-to-end P&L, go-to-market execution, and team leadership—experience that continues to shape my approach to decision-making, customer impact, and operational rigor.Across roles, I am known as a strategic business partner—someone who moves beyond reporting to influence outcomes, enable leaders to focus on execution, and proactively identify risks, process gaps, and automation opportunities.I am particularly interested in Senior Manager / Strategic Operations / Revenue Operations roles where I can drive company-wide impact, improve GTM efficiency, and partner with VP+ leadership on high-stakes business decisions.

Experience

1. Sales Operations Manager

   ServiceNow

   Mar 2025 — Present · Hyderabad, IN

   Own quarterly cRPO forecasting strategy (P5) for the Renewals business, synthesizing late, early, and at-risk renewals into executive-level insights used in leadership pipeline calls and quarter landing decisions.Lead weekly forecast governance for Enterprise Sales Associates (Overlay), enabling reps and managers to commit, expect, and upsides with WoW rigor through automated forecasting workflows.Designed and scaled automation (Excel macros + Power BI) that materially reduced manual forecasting effort and improved data reliability, while supporting the longer-term transition to CRM-based forecasting.Architect and maintain Power BI forecasting and performance dashboards (8+ assets), managing ongoing enhancements, rep/territory/quota changes, and evolving leadership requirements.Drive EMEA Commercial major-area forecasting, partnering directly with area leaders to track risks, surface action items, and improve forecast accuracy and execution discipline.Serve as the primary analytics and reporting partner for the Renewals COE initiative, developing migration target account reporting (EOL / at-risk renewals) and SKU lifecycle & migration path analytics to guide renewal strategy and minimize customer impact.Own month-end and quarter-end financial tie-outs for Renewals, ensuring accuracy across SURF, Fixed Data, and FP & A reporting; proactively resolve booking, RACV, and data integrity issues with Sales Ops and Renewal Account Managers.Lead Auto-Renew program analytics and governance, including opt-out tracking, contract review, and compliance with contractual T & Cs to mitigate legal and revenue risk.Act as a trusted business partner to Sales Leadership—unblocking teams on CRM, access, analytics, and reporting to accelerate deal execution.Continuously identify and implement process improvements, simplification, and automation opportunities, reducing friction for sales teams and increasing operational efficiency during critical quarter-end periods.

Education

• University of Mysore

  Bachelor of Business Administration - BBA, Business Administration and Management, General

• Newcastle University

  BSc (Hons), Biochemistry

Skills

• Business Process Improvement
• Project Management
• Supply Chain Management
• Microsoft Excel
• Process Improvement
• Microsoft Office
• Management