Sachdeva

About Sachdeva

Tenacious Operational Risk Manager who successfully develops and maintains comprehensive processes to identify and reduce operational risk across business units, collaborates with functional leaders and subject matter experts to drive initiatives that contribute to long-term operational excellence, and analyzes operational policies and procedures to align improvement to performance shortfalls.

Experience

1. Management Analyst - Risk Control

   American Express

   Jan 2021 — Present · Gurugram, IN

   Part of the Center of Excellence (CoE) team within the Business-Strategy, Global Advertising and Brand Management, Corporate Development (Consumer Acquisitions, Divestitures, & Strategic Investments), Consumer Marketing Services - Data Strategy, Analysis, & Interpretation; Operational Risk Assessment; Product Management; Business Continuity Management; Business Self Testing; Statistical Analysis; Project Management; Change Management; and Escalation Management.Developing hypothesis to identified opportunities and problems, using data analytics to prove the hypothesis, and drawing conclusions based on conducted analysis; Identifying the root cause, if and when applicable.Identified process gaps within multiple card member marketing offers & benefits available to the consumers on multiple products, including on co-branded products such as Delta Platinum - 5+ Operational Risk Events till date.Challenging the status quo: Suggested changes in the marketing benefit policy to remove ambiguity in the T & Cs for both the Consumer and Amex – 3+ policy changes implemented till date.Effectively managing and leading the removal of Personal Identifiable Information (PII) from systems of 20+ Band 30 colleagues and 4+ Band 35 Managers & Senior Managers by building a weekly cadence.Actively involved in training the 20+ Band 30 new hires by conducting information sessions, trainings, and theoretical assessments & Case studies.

Education

• Delhi University

  BSc. (Hons.)