Adi Shanbhag
Design at Oracle | Agentic AI, Cloud Identity, Networking and Observability, Design Systems
- Role
- Lead Product Designer at Oracle
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Adi Shanbhag
A product designer who lives at the intersection of AI, identity, and security—the place where trust, automation, and real human behavior collide. Presently, I’ve been building AI-enabled chat and agentic workflows that help people get complex things done faster, safer, and in a much optimized manner.At Oracle, I work on next-gen AI chat and MCP experiences, defining design patterns, guardrails, prompting structures, and error handling so AI feels helpful—not reckless. I’ve also led foundational work in identity and authentication, including passkey-based, username-less sign-in and AI-powered account recovery flows.I also care deeply about scale and craft—from building and rolling out design systems to setting up review processes that cut design/QA time nearly in half.Before Oracle, I partnered with federal agencies like HHS, USDA, and CDC, helping modernize complex, high-stakes systems—from grant management platforms to large-scale design systems—where mistakes aren’t just UX issues, they’re policy problems.
Experience
Lead Product Designer
Jan 2021 — Present · Seattle, WA, US
AI-enabled chat and MCP• Designing the next generation of AI-enabled chat and MCP experiences. Establishing design patterns, defining security standards, guardrails, prompting structures and error handling to enable customers to get tasks done faster and securely through smartly curated, agentic workflows.Identity and Security• Pioneered design for a username-less, passkey-based sign-in with total adoption reaching 164K+ employees and 1.5M customers.• Led design and strategy for Oracle Mobile Authenticator (OMA) and Oracle biometrics with Continuous Workforce Verification (CWV), to seamlessly recover lost and locked accounts, using AI. The resulting experience eliminated need for help desk support, reducing account lockout-related tickets by 59%, saving the company $427M in support expenses.• Led undertaking to rehash Oracle Cloud\'s Identity provider (IDP) configuration experience. Hosted customer engagement sessions with Product teams to consolidate several multi-step workflows, reducing configuration time by 40% and increasing customer satisfaction by 34%.Design Systems• Built components and templates, planned rollout strategy and worked on component specs and guidance for Oracle\'s Redwood design system – aimed at bringing a best-in-class and highly performant customer experience for multi-faceted cloud workflows. Widespread adoption of design patterns and proposed review strategies saw design/QA time reduce by 45% across teams.• As the first designer hired by Identity and Security team, determined interview process, set hiring criteria for new design hires and interviewed 50+ designers.
Education
University of Maryland
Master's degree, Human Computer Interaction
2015 — 2017
University of Mumbai
Bachelor's Degree, Computer Science
2010 — 2014
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