Adina Boardman

WORK HISTORY

EDUCATION

SKILLS

ABOUT ADINA BOARDMAN

Key SkillsService Management Maintaining strong relationships between IT, Technical and the Customer. Agreeing key performance indicators and levels of Service with the Customer. Managing end-to-end services to agreed targets during the service lifecycle. Working to deliver continuous service improvements and improve quality and value of service. Delivering communication plans as agreedProject Management Prince 2 practitioner. Hands-on experience in the project management of major service improvements. Leading and motivating teams to deliver to deadlines and budgetVendor Management IT Services contracts, Service level agreements, Renewal negotiation, Hardware Support & Maintenance, Software Licensing and Service ReviewsIncident Management Co-ordinating actions across teams for the resolution of high priority incidents within SLA. Communication of service incidents to businessRisk Management Assessing & managing risk in complex environmentsBudgets Management including forecasting of Cost Centre for Maintenance & Support ContractsContinuous ImprovementImplement and champion the Service Management way of working, bringing automation, consistency, and communication. Coach new team members and consistently driving to ensure Service Management remains a first class professional bodyBid ManagementResponsible for overseeing the bid process, managing virtual team taking into account third party resource and commitments, and cross functional activity. Single point of contact for the Customer -built up and maintained a strong mutually beneficial relationshipCareer Course & RecognitionH M Security Clearance SCPrince 2 PractitionerSenior Management Development ProgrammeITIL Service Management Manager, ITIL Service Management Practitioner, ITIL Incident Management, ITIL Foundation V3Operational & Supplier ManagementLean Six Sigma Green & BlackSpecialties: Government Liaison, Customer Relationship, Service Management, Service Delivery