Adin Memetovic
Operations Manager Alberts Schloss & Alberts Schenke @Mission Mars
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WORK HISTORY
Operations Manager Alberts Schloss & Alberts Schenke @Mission Mars
Birmingham, GB
As Operations Manager, I am committed to delivering world-class hospitality experiences while driving operational excellence across multiple venues. I work closely with senior leadership and on-site management teams to ensure seamless operations, exceptional guest experiences, and strong financial performance.My role encompasses strategic oversight of key business drivers, including sales growth, cost control, labour management, stock auditing, and compliance. I take full responsibility for ensuring high standards in audits, safety, and regulatory adherence while fostering a culture of accountability among General Managers.Passionate about people, I lead, mentor, and develop high-performing teams, driving engagement and professional growth to align with company objectives. I oversee recruitment, training, and succession planning, ensuring that leadership teams are equipped to excel in a fast-paced environment.Innovation is at the heart of my approach—I collaborate with marketing, entertainment, and sales teams to enhance customer engagement, drive event success, and stay ahead of industry trends. With a focus on continuous improvement, I seek opportunities to refine operations and optimize profitability.Dedicated, strategic, and results-driven, I thrive in dynamic environments where exceptional service and operational excellence go hand in hand.
EDUCATION
Derby College
NVQ level 1, 2 & 3 in Food preperation and Food Service , Hospitality Administration/Management
The Open University
Commercial awareness
The Open University
Leadership challenges in turbulent times
SKILLS
ABOUT ADIN MEMETOVIC
I am a senior hospitality operator with a proven track record of leading multi-site teams to deliver growth, innovation, and world-class guest experiences. As Operations Manager at Mission Mars, I oversee Albert’s Schloss (Manchester, Birmingham, Liverpool, Soho) and Albert’s Schenke, driving both operational excellence and cultural development across large, diverse teams.My focus is on creating sustainable success by combining strategic growth initiatives with people-led leadership. I work closely with General Managers and leadership teams to:Deliver commercial growth through operational efficiency, innovation, and guest experience.Build and mentor high-performing management teams who thrive in a culture of fairness, accountability, and continuous development.Lead business reviews, audits, and performance strategies to ensure sites exceed key financial and operational targets.Collaborate on innovation across entertainment, marketing, and guest engagement to keep our venues fresh, relevant, and competitive. I Champion Internal progression, picking winners recruitment, onboarding, and training programmes that attract, retain, and develop top hospitality talent.I believe that great businesses are built through great people. By investing in culture, coaching, and leadership development, our teams feel empowered to deliver at their best — creating inspiring environments for both guests and employees, and setting our venues up for long-term success.
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