Adim Okwudishu
ServiceNow Implementation Specialist
- Role
- Project Manager at CACI International Inc
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Adim Okwudishu
Project Management and IT Consultant offering 10+ years of experience delivering…
Experience
Project Manager
Nov 2022 — Present · National Harbor, MD, US
Experienced Technical Project Manager and Business Process Analyst with extensive expertise in developing solutions on the ServiceNow platform, including ITSM, SPM, HRSD, Performance Analytics, and Custom Applications. Proven track record in managing the entire project lifecycle, from process discovery and design through to implementation and go-live. Lead an Agile ServiceNow development team, managing sprints, backlog, and delivery of platform features across SPM, HRSD, Custom Apps and Performance Analytics modules to enhance user experience and operational efficiency for federal clients.Develop, communicate and manage product roadmaps, aligning technical solutions with business strategy and stakeholder expectations.Collaborate with business and technical teams to gather requirements, write user stories, and ensure successful UAT and deployment.Collaborate with cross-functional teams, including Privacy and Security, to ensure solutions meet cyber standards and minimize risk.Analyze user feedback and operational data to drive continuous improvement and inform future platform solution enhancements.Track Agile metrics and provide regular progress reports to executive leadership and business stakeholders.Serve as the primary escalation point for ServiceNow issues, resolving challenges and maintaining high client satisfaction.
Education
American University - Kogod School of Business
Master's degree
2018 — 2021
University of Abuja
Bachelor of Science (B.Sc.)
1997 — 2001
Keller Graduate School of Management
MBA
2006 — 2009
General Assembly
Data Analytics
2016 — 2016
Skills
- Microsoft Office
- Microsoft Excel
- Leadership
- Cross-Functional Team Leadership
- Ms Project
- Budgeting
- Analytical Skills
- Customer Service
- Logistics
- Training
- Forecasting
- Strategic Planning
- Strategy
- Analysis
- Financial Analysis
- Data Analysis
- Process Improvement
- Operations Management
- Business Analysis
- Budgets
- Management
- Team Building
- Procurement
- Project Planning
- Team Leadership
- Project Management
- Inventory Management
- Teamwork
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