Adil Elmansouri
Manager - Colleague Technology - Mmc Tech @Marsh McLennan
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WORK HISTORY
Manager - Colleague Technology - Mmc Tech @Marsh McLennan
San Francisco, CA, US
IT Operations Manager – Northern California & Pacific Northwest.I lead multi-site IT operations across Northern California and the Pacific Northwest, supporting 1,700+ colleagues and managing onsite teams that deliver executive support, service delivery, incident response, and asset management. I oversee infrastructure stability, real-estate/office technology integrations, ServiceNow workflows, vendor relationships, and large-scale hardware refreshes. My focus is maintaining a reliable workplace technology ecosystem, improving the end-user experience, and driving operational efficiency across all supported offices.
EDUCATION
General Assembly
Agile and Scrum Bootcamp
Unitek College
Certified Information Systems Security Professional (CISSP)
Heritage College, Hull Quebec
Computer Systems and Applications Support
Univeristy of Ottawa
Biology, General
MarketBridge
Cisco Certified Network Associate , Cisco Certified Network Associate Coursework
SKILLS
ABOUT ADIL ELMANSOURI
Strategic IT leader with 15+ years of experience driving operations, security, and infrastructure across complex, multi-site organizations. I specialize in building resilient IT ecosystems through strong governance, modern security frameworks, and streamlined service delivery that scales.I manage onsite IT support operations across Northern California and the Pacific Northwest, leading senior teams that keep fast-moving environments stable, productive, and customer-focused. My work includes high-volume asset management, executive support, incident response, and continuous improvement of end-user experience across distributed offices.I’ve delivered enterprise initiatives—from platform migrations to physical security integrations—while managing large budgets, optimizing vendor relationships, and aligning technology decisions with broader business goals. I bring a direct, data-driven approach that strengthens operational reliability, reduces risk, and creates long-term value.
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