Adil Elmansouri

About Adil Elmansouri

Strategic IT leader with 15+ years of experience driving operations, security, and infrastructure across complex, multi-site organizations. I specialize in building resilient IT ecosystems through strong governance, modern security frameworks, and streamlined service delivery that scales.I manage onsite IT support operations across Northern California and the Pacific Northwest, leading senior teams that keep fast-moving environments stable, productive, and customer-focused. My work includes high-volume asset management, executive support, incident response, and continuous improvement of end-user experience across distributed offices.I’ve delivered enterprise initiatives—from platform migrations to physical security integrations—while managing large budgets, optimizing vendor relationships, and aligning technology decisions with broader business goals. I bring a direct, data-driven approach that strengthens operational reliability, reduces risk, and creates long-term value.

Experience

1. Manager - Colleague Technology - Mmc Tech

   Marsh McLennan

   Aug 2016 — Present · San Francisco, CA, US

   IT Operations Manager – Northern California & Pacific Northwest.I lead multi-site IT operations across Northern California and the Pacific Northwest, supporting 1,700+ colleagues and managing onsite teams that deliver executive support, service delivery, incident response, and asset management. I oversee infrastructure stability, real-estate/office technology integrations, ServiceNow workflows, vendor relationships, and large-scale hardware refreshes. My focus is maintaining a reliable workplace technology ecosystem, improving the end-user experience, and driving operational efficiency across all supported offices.

Education

• General Assembly

  Agile and Scrum Bootcamp

  2017

• Unitek College

  Certified Information Systems Security Professional (CISSP)

  2008

• Heritage College, Hull Quebec

  Computer Systems and Applications Support

  1997

• Univeristy of Ottawa

  Biology, General

  1996

• MarketBridge

  Cisco Certified Network Associate , Cisco Certified Network Associate Coursework

  2003

Skills

• Mobile Devices
• Information Technology
• Network Design
• Telecommunications
• Incident Management
• Citrix
• Virtual Private Network (Vpn)
• IT Operations
• Wan
• Active Directory
• Windows Server
• Service Desk
• Disaster Recovery
• Storage
• IT Service Management
• Network Security
• Agile
• Operating Systems
• Troubleshooting
• Security
• Enterprise Software
• Windows
• Virtualization
• Vmware
• Wide Area Network (Wan)
• Network Administration
• Networking
• IT Management
• Microsoft Exchange
• Switches
• Data Center
• Technical Support
• Scrum
• Windows 7
• Cisco Technologies
• San
• Problem Management
• Vpn
• Sharepoint
• System Administration