Adil S.

Senior Enterprise Inside Sales Representative @CDW Canada

CA

The role of the Senior Enterprise Inside Sales Representative (ISR) is to maximize the productivity of the Enterprise Sales Team. Primarily by partnering with and providing support to Account Executives in addition to other Field Sales Coworkers.Key Areas of Responsibility Prepare and distribute product configurations and customer quotes utilizing on-line tools. Build direct customer relationships in partnership with Account Executives. Provide accurate and timely ordering of products via SPS (Sales Productivity Suite). Direct interaction with customers to provide order status updates, quotes or other requests. Submit partner deal registrations via partner portals. Coordinate the scheduling of hardware with services. Facilitate return merchandise authorizations. Providing consistent status updates to customers and Account Executives for orders, quotes or other requests.Other Responsibilities Understand how to do a configuration based on best practice standards in regards to configuring hardware accurately and properly. Understand and maintain in depth knowledge of relevant products, promotions and announcements. Train and mentor new and existing coworkers. Utilize internal and external training opportunities to continually develop product knowledge and sales skills. Completing partner product accreditations. Being proactive by providing pertinent information to a client that may affect their business. Developing good working relationships with internal departments. Have a high sense of urgency to go above and beyond to provide an extraordinary customer experience.