Adil Moosani
Service Manager at Vodafone Idea Limited
- Role
- Service Manager at Vodafone Idea Limited
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Adil Moosani
Experienced Client Services Manager with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft Word, Service Desk, Continuous Improvement, HTML, and Troubleshooting. Strong business development professional with a Bachelor\'s of science in information technology focused in Information Technology from University of Mumbai.
Experience
Service Manager
Feb 2023 — Present · Mumbai, IN
To manage Fixed line base and revenue Churn target for the list of allocated accounts.\\\\nTo support on contracts and Bids and align Service organization with customer requirements.\\\\nManaging customer service experience throughout the customer lifecycle resulting in superior NPS scores.“Service experience” to be a key differential factor in the current market scenario.\\\\nTo drive Customer SAT as per defined goals of the organisation.\\\\nTo interlock with cross functional teams for better synergy & meeting customer expectations.\\\\nAbility to drive Quarterly Business reviews and service reviews with customers.\\\\nInternal stakeholders management for better collaboration and winning in the market place. Generating up-sale and cross sales leads with Enterprise customers.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Babasaheb Gawde Institute of Technology
Diploma in Computer Engineering
2007 — 2010
Diamond Jubilee High School Mumbai
S.S.C
1994 — 2007
University of Mumbai
Bachelor's of science in information technology
2011 — 2013
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