Adil Mohammed
Customer Operations Expert i @TP
Newcastle Upon Tyne, GB
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+91 *********19
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WORK HISTORY
Jun 2025 — Present
Customer Operations Expert i @TP
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Manchester, GB
Manage an average of 60–80 inbound calls daily, assisting claimants with enquiries related to Universal Credit and other benefits.• Access and review claim statements, offering clear and concise explanations to customers.• Liaised with internal departments to support accurate claim processing and follow-ups.• Scheduled and coordinated 35+ appointments/week, supporting client satisfaction and system efficiency.
ABOUT ADIL MOHAMMED
Business Analyst | Driving Clarity, Impact & Results I help teams focus on what…
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