Adikeshav C.
Product Management @ Salesforce
- Role
- Product Management - Voice Infrastructure, Agentforce Contact Center at Salesforce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Adikeshav C.
Product manager with 8+ years of experience building customer experience (CX) products at scale. Currently at Salesforce, driving product strategy for voice infrastructure powering Agentforce Contact Center, Salesforce\'s native CCaaS offering.My work focuses on making voice a first-class platform capability. This includes native telephony built directly into the Salesforce platform, and SIP Relay, enabling customers on external contact centers like Genesys to connect to Agentforce Voice AI agents without re-platforming.Previously at Cisco, I led product management across the Webex Contact Center stack, including CRM integrations with Salesforce, Microsoft Dynamics, and ServiceNow; Microsoft Teams interoperability; and the Agent Desktop product line. Shipped capabilities that earned Webex Contact Center recognition in the 2023 Gartner Magic Quadrant for CCaaS.I care about building products that reduce complexity for customers, not add to it.
Experience
Product Management - Voice Infrastructure, Agentforce Contact Center
Nov 2024 — Present · Bengaluru, IN
Driving product strategy and roadmap for voice infrastructure powering Agentforce Contact Center, Salesforce\'s native CCaaS offering. Defining and delivering native voice capabilities as first-class platform capabilities.Working cross-functionally across engineering, architecture, and partnership teams to deliver cloud-scalable voice infrastructure.
Education
Northwestern University - Kellogg School of Management
Post Graduate Certificate in Product Management, Product Management
Shanmugha Arts, Science, Technology and Research Academy
Bachelor’s Degree, Electrical, Electronics and Communications Engineering
Skills
- Public Speaking
- C++
- SEO
- Social Media
- Powerpoint
- Microsoft Excel
- Research
- Windows
- Marketing
- Project Management
- Physics
- Java
- Nanotechnology
- Microsoft Office
- Python
- Latex
- Astrophysics
- Business Intelligence
- Operations
- Matlab
- C
- Programming
- Paleobiology
- Html
- Photoshop
- Networking
- Digital Marketing
- Sql
- Linux
- Microsoft Word
- Leadership
- Javascript
- Teamwork
- Management
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