Adia Prade
A Guest Experience Manger at Walt Disney World that contributes to once in a lifetime experiences
- Role
- Disney Leadership Program at The Walt Disney Company
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Adia Prade
An experienced Social Media Content Curator with a passion for building brands. I am a creative and results-driven marketer with experience developing and executing successful campaigns. My contributions of superior language skills, brand storytelling, strategy implementation, and strong communication skills will contribute to the success of any organization. I am a recent graduate from the University of Maryland, University College with a Master of Business Administration in Marketing. My professional and internship experience has equipped me with the knowledge to propel any organization to the peak of success.
Experience
Disney Leadership Program
Jun 2024 — Present · Orlando, FL, US
Collaborates with diverse teams in dynamic environments, honing skills in communication, problem-solving, and innovative thinking to deliver memorable guest experiences.• Engages in immersive leadership training encompassing Disney\'s renowned service excellence and operational strategies, applying principles to drive team productivity and guest satisfaction. • Updating communication methods for a diverse team of over 200 cast members, enhancing clarity and efficiency in information dissemination.• Coordinates recognition events for cast members, managing logistics, scheduling, and communication to ensure seamless execution and effective acknowledgment of achievements.• Analyze KPI goals and metrics to drive strategic business decisions, optimizing product selection and inventory management for Disney merchandise stores.• Successfully manage operations across seven retail stores at Walt Disney World, enhancing team performance and driving a 15% increase in annual sales through effective leadership and customer engagement strategies.• Oversaw Diversity & Inclusion projects, including spearheading our organization’s contributions to the Hispanic Heritage Month Expo, producing a Holiday Traditions video for December celebrations, and planning local meetings to enhance community engagement and cultural awareness.• Partner with cross-functional teams across multiple lines of business at Disney to enhance guest satisfaction, driving seamless experiences and fostering a unified approach to service excellence.• Spearheaded the creation and execution of a Product Knowledge Expo for over 500 cast members, designed to enhance their understanding of park services and merchandise, improving guest interactions and overall experience.
Education
University of Maryland Global Campus
Certificate
2023 — 2024
University of Maryland Global Campus
Master of Business Administration - MBA
2020 — 2021
University of Maryland Global Campus
Bachelor’s Degree
2011 — 2019
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