Adi Ziv-Av
Ai Operations Lead, People Operations @Google
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WORK HISTORY
Ai Operations Lead, People Operations @Google
US
Spearheaded the end-to-end product lifecycle for Google\'s first internal HR GenAI tool, defining the GTM strategy and executing an accelerated roadmap for a successful Q3 launch by aligning Corporate Engineering, People Operations, and over 250 domain SMEs.Established and scaled a new AI Operations function from the ground up, leading a team of 3 Program Managers and a 24-person vendor workforce to build foundational human-in-the-loop (HITL) and data evaluation pipelines.Architected the complete model evaluation and quality assurance strategy, overseeing the human evaluation of over queries to establish core safety and Responsible AI frameworks in partnership with SafeAI teams.Drove an 83% reduction in the model\'s \"punt rate\"(unaddressable queries down from 30% to 5%) by pioneering a data-driven analysis that directly informed the product roadmap and prompt engineering.
EDUCATION
Tel Aviv University
BA
SKILLS
ABOUT ADI ZIV-AV
I\'m an experienced leader and problem solver, passionate about leveraging AI to build smarter and more user-centric workplace experiences. Throughout my career and over 15 years at Google, I\'ve specialized in navigating the intersection of product strategy, operations, and user experience, with a proven track record of leading complex programs from concept to launch. I thrive on translating data-driven strategy into impactful action.In my current role as the lead for AI Product and Operations, I recently put this into practice by spearheading the zero-to-one development and launch of Google\'s inaugural HR Generative AI tool. This involved building an entire AI Operations function from the ground up, establishing its foundational safety and MLOps frameworks, and aligning hundreds of stakeholders to bring the product to life.
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