Abhishek Dey
Humanist | People Leader | Customer Obsessed | Health & Wellness Influencer
- Role
- Customer Experience - Service Delivery at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Abhishek Dey
19+ years of Industry experience as a People & Delivery Leader who can envision, build & lead high-performing Global Teams in a Multicultural Environment. I am a passionate People Leader, Obsessed with Customer Success & believe in building Long Term Relationships. I have exemplary skills in Building, developing, and leading customer-focused technical team with an obsession for Excellence in Customer Experience. Story teller, and I enjoy mentoring new professionals in the tech industry. During my free time I\'m also a Health and Wellness Influencer!
Experience
Customer Experience - Service Delivery
Feb 2023 — Present · Bengaluru, IN
Dedicated Service Manager for JPMC focusing on enhancing operational efficiency and ensuring exceptional Service Delivery. Adept at leading cross-functional teams and implementing strategic initiatives to support business growth and customer satisfaction.* Strategic Service Delivery: Spearheaded initiatives to optimise service delivery processes, resulting in improvement in response times and customer satisfaction scores.* Financial Expertise: In-depth knowledge of financial industry regulations and operations, ensuring compliance and seamless Service Delivery in a highly regulated environment.* Stakeholder Engagement: Successfully managed key relationships with internal stakeholders and external partners, fostering collaboration and ensuring alignment with organisational goals.* Operational Efficiency: Implemented robust SOPs, continuous capability improvement strategies, and technology refresh plans, leading to enhanced operational efficiency and reduced downtimes.
Education
Berhampore J N Academy
10th, Mathematics and Computer Science
1993 — 1998
MGKV
Bachelor's degree, Computer Science
Berhampore K.N. College
10+2, Science
1998 — 2000
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