Andrew Deubner

About Andrew Deubner

I’m a Product Innovation leader with 10+ years of experience helping global organizations transform how they work through AI, product strategy, and digital enablement.At Salesforce, I lead internal adoption of AI-powered agents (Einstein Copilot, Sales Agent, Pipeline Agent, Sales Coach) through our Customer 0 program, serving as the “first customer” to validate usability and shape roadmap direction. My focus is on turning complex AI/LLM capabilities into seller-ready workflows that save time, accelerate deal velocity, and scale adoption across employees worldwide.I thrive at the intersection of technology, business value, and change management defining success metrics, influencing executives, and ensuring solutions deliver measurable outcomes. My work has reduced manual processes from 14 hours to minutes, piloted tools with 20K+ SMB sellers, and established frameworks for responsible AI governance.Earlier in my career at Eli Lilly and Goodwill Industries, I delivered multimillion-dollar digital transformation projects, streamlined workflows, and introduced process improvements that cut costs and cycle times by 20–30%.What drives me is building products and programs that empower people to work smarter, not harder. I’m especially passionate about scaling AI responsibly, aligning cross-functional teams, and helping sellers and operators spend more time with customers and less time in systems. Areas of focus: AI/LLM Product Leadership, Seller Productivity, Product Strategy, Change Management, Stakeholder Alignment, Global Adoption

Experience

1. Senior Manager, L2o Innovation Product Lead

   Salesforce

   May 2024 — Present

   As the Senior Manager and L2O (Lead-to-Opportunity) Innovation Product Lead, I drive strategy, execution, and transformation across the seller experience within Salesforce\'s internal CRM. I lead cross-functional product efforts that span Sales Cloud, Service Cloud, Experience Cloud, and embedded AI solutions—all focused on optimizing how our go-to-market teams engage leads, manage pipeline, and close deals.Key Responsibilities:Own product vision and roadmap for seller-facing tools in the L2O space, ensuring alignment with Sales, Strategy, and IT.Partner closely with architects, analysts, policy/legal, change management, and engineering to deliver cohesive, scalable solutions.Lead internal deployments of AI-powered agents to drive seller productivity.Evangelize product enhancements, gather feedback, and lead change adoption with business stakeholders.I bring a blend of product ownership, seller empathy, and deep platform knowledge to ensure what we build actually works for the field and aligns to broader enterprise goals.

Education

• Indiana University Bloomington

  Bachelor of Science - BS

  2011 — 2015

Skills

• Microsoft Office
• Html
• Customer Satisfaction
• Training
• Microsoft Word
• Team Leadership
• Project Management
• Marketing
• Event Planning
• Teamwork
• Graphic Design
• Communication
• Photoshop
• Management
• Team Building
• Strategic Planning
• Strategy
• Leadership
• Time Management
• Problem Solving
• Presentation Development
• Communication Skills
• Marketing Support
• Social Media
• Public Speaking
• Adobe Creative Suite
• Human Computer Interaction
• Customer Service
• Business Process Improvement
• Social Media Marketing
• Passionate About Work
• Powerpoint
• Microsoft Excel
• Software Lifecycle Management
• Nonprofits
• Leadership Development
• Php