Adesola Kehinde

Network Engineer @M247uk

Manchester, GB

Provision of specialist support to customers across a portfolio of high-end managed connectivity products as part of the connect service desk team, through inbound/outbound calls and managing online tickets and emails.• Monitor/handle queries across ADSL/FTTC, leased fibre, managed shared and dedicated firewalls(Fortinet), radio/wireless, and DIA and MPLS solutions.• Collaborate with the wider team to ensure 24/7 monitoring coverage for customer base, whilst delivering against internal and customer SLAs.• Proactively undertake fault trend analysis within the organization\'s in-life services to ensure they remain fit for purpose, whilst assisting with difficult fault-related problems and suggesting immediate action to limit damage and restore services.• Proactively monitor connectivity solutions to ensure events are captured and resolved before they become an incident, whilst in the event of a major service outage, liaise with all relevant departments to undertake emergency fault diagnostics to resolution.

University of Lagos

Bachelor of Science

National Open University of Nigeria (NOUN)

Master's degree