Adesola Fagade

Implementation and Support @Sterlingpro Business Applications

Provided expert-level technical solutions for the installation, operation, upgrade, and maintenance of products, ensuring optimal functionality for clients across various banks, including GTB, ZENITH, ACCESS, FIRST BANK, UBA, STANBIC IBTC, STERLING, JAIZ, etc. Executed the implementation of TWIG SECURE Instant Pin, through ATMs, POS, and Alternate Channels, enhancing the security and convenience of user interactions. TWIGSECURE POS Teller, 3rd-Party Transfer, Account Opening, and Instant Loan Via ATM, contributing to the diversification of financial service offerings.Responded promptly to inbound customer queries, offering personalized solutions to build and maintain positive customer relations. Conducted system troubleshooting and support for servers, mobile/web-based applications, and other technologies. Delivered excellent customer service by responding quickly and effectively to requests received through CRM tools, calls, and emails. Also utilized remote desktop support tools to troubleshoot and resolve technical issues.Provided end-user training with a clear and friendly communication style, facilitating a positive and collaborative learning experience. Possessed specialized knowledge of operating systems, devices, applications, and software, contributing to the resolution of complex technical issues. Acted as the key point of contact while collaborating with clients and the development team, ensuring the documentation and resolution of software defects and customer-requested features. Managed code migration across environments, ensuring continued and synchronized functionality. Implemented the Intelligent Camera solution, an application that proactively blocks malicious customer transactions on ATMs, boosting overall security measures. Integrated and configured Downloads, Interchange, Sink and Source nodes, Key buffers, routing, and card configurations on the Front End Processor (Postilion) to drive comprehensive solutions.