Adepu Neeraj Babu
Associate Customer Support Chat @bigbasket
Hyderabad, TG, IN
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2022 — Present
Associate Customer Support Chat @bigbasket
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Hyderabad, IN
Resolved 100–150 tickets per day with a 98%+ CRR and zero reopen rate. • Communicated empathetically via chat and maintained a 6 min avg resolution time. • Collaborated with logistics, product, and escalation teams to ensure timely issue closure. • Ensured 100% SLA compliance and maintained 90%+ quality scores consistently. • Maintained perfect attendance for 12 consecutive months.
EDUCATION
2019 — 2022
Trinity Degree College Peddapalli
Bachelor of Science - BSc with Mathematics Physics and Computer Science
ABOUT ADEPU NEERAJ BABU
Learn the hardest battles
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