Adepu Neeraj Babu

Associate Customer Support Chat @bigbasket

Hyderabad, TG, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2022 — Present

Associate Customer Support Chat @bigbasket

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Hyderabad, IN

Resolved 100–150 tickets per day with a 98%+ CRR and zero reopen rate. • Communicated empathetically via chat and maintained a 6 min avg resolution time. • Collaborated with logistics, product, and escalation teams to ensure timely issue closure. • Ensured 100% SLA compliance and maintained 90%+ quality scores consistently. • Maintained perfect attendance for 12 consecutive months.

EDUCATION

2019 — 2022

Trinity Degree College Peddapalli

Bachelor of Science - BSc with Mathematics Physics and Computer Science

ABOUT ADEPU NEERAJ BABU

Learn the hardest battles

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Adepu Neeraj Babu — Associate Customer Support Chat at bigbasket in Hyderabad, TG, IN | Unifers