Adeola Ogun
\"Actively Seeking Business Analyst Opportunities | Expertise in SDLC, Data Analysis, and Cloud Solutions | 7+ Years in Project Management and CRM Integration | PSM 1 Certified\"
- Role
- Business Systems Analyst at Change Resource & Support Services
- Location
- Windsor Mill, MD, US
- LinkedIn followers
- 500 followers
About Adeola Ogun
Results-driven Business analyst with 7 years of experience in designing and optimizing…
Experience
Business Systems Analyst
Change Resource & Support Services
Aug 2021 — Present · MD, US
Led successful Cloud Patient Portal implementation and Spearheaded the Cloud Based Patient Portalproject, delivering a 20% increase in user satisfaction and a 30% reduction in support tickets compared tothe legacy system. Integrated new technologies with 10% faster implementation time, resulting in 15% overall businessoperational efficiency improvement. Established streamlined communication channels, reducing inquiry resolution time and boosting clientsatisfaction by 17% As a senior consultant, quickly mastered data models and transitioned into project management, reducingoverall onboarding time by 20% Maintained digital and social media platforms, increased brand awareness, and 40% growth in social mediaengagement. Sustain compliance and organization client records, achieving 100% compliance with regulatory standardsand organizational protocols. Created & executed UAT test plans with traceability to requirements, ensuring a smooth system transition. Conducted user stories in JIRA, ensuring 100% alignment with business objectives, and maintained an RTMwith 99% accuracy, eliminating requirement gaps. Managed server, database, and website migration to Azure cloud, ensuring 99.90% uptime and 15% costreduction. Informed Client Leadership Team through regular status updates and recommendations, ensuringtechnology initiatives Implemented BPM and SIPOC diagrams to streamline workflows, increasing project visibility by 25%. Gathered requirements through methods, contributing to the success of 5+ projects.
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