Adeline Arriola

Customer Success Manager @E2open

San Francisco, CA, US

Focused on Supply Chain and Demand Solutions for High Tech, Pharma, and Consumer industries. E2open offers the only end to end Cloud Based Supply and Demand Chain Solutions. Serve as centralized resource for account management of CSE’s, PS, Sales, Leadership, Support, other internal teams Assess customer engagement roles, develop foundational relationships with key stakeholders (e.g, IT Directors, Line-of-Business professionals to ensure quality solution/service/project deliveries Assemble key information on organizational objectives, business goals, to plan support, outcomes, and delivery of services to achieve success for priority solutions/projects, success engagements, etc. Expand customer relationships beyond current support/IT contract owners with focal understanding of business achievements tied to consumption and end state Manage customer escalations working with various team leaders – CSEs, PS, Engineering, R&D, Sales, until resolution is reached On-going conversation to set long-term strategies for usage aligned with defined priorities, expansion opportunities Ownership of QBRs, Ops Reviews, cadence of regular touchpoints to ensure customer retention, renewals, identify gaps in relationship, design go-forward work plans for continued maximum value realization

Brain Measures

Certification in Selling Skills, Selling Skills and Sales Operations

Massachusetts Institute of Technology (course work)

Business, Management, Marketing, and Related Support Services, current

University of Michigan

Course Certification, Successful Negotiation: Essential Strategies and Skills, In-progress