Alexis Delgado-Waldron
Contact Center SME
- Role
- Co-founder at Charmstone, L.L.C
- Location
- Woodbridge, VA, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Alexis Delgado-Waldron
I specialize in managing services and creating processes that attract, delight, engage…
Experience
Co-founder
Oct 2020 — Present
Education
Northern Arizona University
Bachelor of Science - BS
Boston University
Psychology
1978 — 1982
Skills
- Collaborative Problem Solving
- Change Management
- Call Center
- Team Leadership
- Team Management
- Government Contracting
- Leadership
- Quality Assurance
- Process Improvement
- Plannning
- Customer Experience
- Training
- Customer Satisfaction
- Call Center Development
- Staff Management
- Performance Management
- Crm
- Program Management
- Public Speaking
- Vendor Management
- Business Development
- Call Centers
- Coaching
- Customer Retention
- Staff Planning
- Reporting & Analysis
- Customer Service
- Team Building
- Management
- Professional Associations
- Budgets
- Policy
- Analysis
- Data Analysis
- Customer Loyalty
- Security
- Project Management
- Proposal Writing
- Operations Management
- Interviews
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