Adele Stevenson Lampard
Director, Patient Concierge Services @Syneos Health
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WORK HISTORY
Director, Patient Concierge Services @Syneos Health
Lead global patient concierge operations across reimbursement, travel, concierge, and call centre functions supporting studies in 40+ countries.• Oversee thousands of patient visits each year and manage multi-million budgets, ensuring processes are compliant, efficient, and patient-friendly.• Built and developed high-performing teams, creating leaders who can manage complex, global operations with confidence.• Introduced smarter ways of working by integrating vendor technology platforms with our purpose built in-house technology and patient facing applications!helping sponsors, sites, and patients work together more seamlessly.• Partner with major pharma sponsors to design support models that improve patient retention while controlling costs and staying compliant.• Known for bridging strategy and delivery, able to map out the big picture and still make sure the day-to-day runs smoothly.
EDUCATION
Queen's University Belfast
Bachelor's degree
The Open University
Bachelor of Laws - LLB
Trinity College London
Music
ABOUT ADELE STEVENSON LAMPARD
I’ve always believed that clinical research should feel possible for the people who take…
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