Adele Rosales
Nccpt Success Manager @(ISSA) International Sports Sciences Association
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WORK HISTORY
Nccpt Success Manager @(ISSA) International Sports Sciences Association
Ensure engagement and retention by daily oversight, review and monitoring of tasks, tickets, calls and outcomes.Help team members meet their goals as well as deliver the best student experience with weekly one-on-one meetings.Oversee schedule to ensure adequate staff levels cover absences and peaks in workload, approve NCCPT staff timecards and time off requests.Work with multiple departments and across multiple time zones to assist and identify any necessary additions or improvements needed for CRM and website both in functionality and information. Make sure all activities and documents are in compliance with NCCA accreditation for exam testing, recertification requirements and processes.Monitor, track and resolve all exam irregularities that may occur through the test administration vendor or at exam administration centers.Oversee the recruitment of new NCCPT staff and conduct their training.Create training documents and support material for NCCPT staff.Support all NCCA audits, tracking and compliance activities.
EDUCATION
California State University, Northridge
Bachelor of Arts - BA, English Language and Literature, General
ABOUT ADELE ROSALES
I pride myself in taking a professional, holistic and personal approach to achieving company objectives while simultaneously empowering individuals to reach their goals. I have a proven track record in converting leads to customers and building strong customer relationships. I also have a knack for detail making it easy for me to handle both sales and administrative roles.
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