Adele Klein
Real Estate Lead Generation and Powerful Tools To Engage Consumers | Market Leader | Constellation Software
- Role
- Account Manager - Broker Services at Market Leader
- Location
- Brighton, CO, US
- LinkedIn followers
- 500 followers
About Adele Klein
I bring a wealth of knowledge in both building and maintaining customer relationships in…
Experience
Account Manager - Broker Services
Jan 2008 — Present
Software Technical Support: Trouble shooting, Creative work-a-rounds for unusual user usage. IDX Management- Software and Product Support at all levels (SaaS)-Created/Retained B2B relations- Retention and growth for book of business/ Upsells- Other: Escalated billing/High level account issues/Industry trade shows/Areas: US, Canada - Network with key customers to identify and address specific needs and develop strategies to address those needs - Develop and maintain relationships with customers to ensure long-term success - Act as the liaison between customers and internal teams ensuring clients’ requirements are met - Identify and attract prospective strategic customers - Ensure brand consistency - Negotiate contracts - Collect and analyze sales data and trends - Maintain high customer satisfaction ratings, according to company standards - Liaise with Sales and Marketing departments to set and implement strategies for new products - Stay up-to-date with internal and external developments and suggest new ways to increase sales - Experience in negotiating and meeting client’s requirements - In-depth understanding of sales performance metrics - Hands on experience with CRM software and MS Excel - Excellent analytical and organizational skills - Strong communication skills - Ability to lead and motivate team members
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